Hi Dania,

Attached to this email you'll find the Chat Transcripts from AT&T's customer service. The most important parts are highlighted in yellow to make it easier to understand.

Let me know if you need anything else.


Regards,

Giovanna

On Tue, Aug 15, 2017 at 9:21 PM, Giovanna Souza <giovannaclsouza@gmail.com> wrote:
Hi Dania,

We passed by your office this morning and you advised us to send you the screenshots of our AT&T account problems.

Attached to this email you'll find an event report as well as a few screen shots taken during the last semester regarding this issue.\

We would appreciate if you could help us to get in touch with someone able to solve our issue. 

Thank you,

Giovanna