Good morning Giovanna,

I spoke with our community rep in regards to this matter. She explained that since we are under contract there is a specific number to call whenever you have any issues with your service because the general number will give inaccurate information. She explained that you must contact 1-877-910-0501. The department that handles residential accounts do not have a chat service. You must call them. They are open from Monday ? Friday 8am ? 8pm.

Kindly,

Dania N. Lopez

Administrative Assistant

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Nine at Mary Brickell Village Condominium Association

999 SW 1^st Avenue | Suite 1140 | Miami, FL 33130
Work: (305) 379 ? 7166

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From: Giovanna Souza [mailto:giovannaclsouza@gmail.com]
Sent: Wednesday, August 16, 2017 9:03 PM
To: Dania Lopez <NineAdmin@apmanagement.net>
Cc: fabiojodon@wonderful.ag
Subject: Re: AT&T - Nine #1203 - Charge Problems

Hi Dania,

Attached to this email you'll find the Chat Transcripts from AT&T's customer service. The most important parts are highlighted in yellow to make it easier to understand.

Let me know if you need anything else.

Regards,

Giovanna

On Tue, Aug 15, 2017 at 9:21 PM, Giovanna Souza <giovannaclsouza@gmail.com> wrote:

Hi Dania,

We passed by your office this morning and you advised us to send you the screenshots of our AT&T account problems.

Attached to this email you'll find an event report as well as a few screen shots taken during the last semester regarding this issue.\

We would appreciate if you could help us to get in touch with someone able to solve our issue. 

Thank you,

Giovanna